Latest update: Revolut is back up, but still very slow. Read what is happening now.
Revolut has responded to Insider. After a morning of app outages and declined cards across half of Europe, the digital bank sent our newsroom an official statement, attributable to a Revolut Bank spokesperson: «We are currently experiencing an outage that is affecting a number of services. We can confirm all customer funds and data are safe. We have been working to resolve this since it was identified this morning and apologise to everyone affected for the inconvenience caused».
This is the response to the questions Insider sent this morning to Revolut’s press office, in order to give clear information to the many readers who contacted us. The bank also promised to update us once the issue is resolved, with a further official statement.
The key message is one: customer funds and data are not at risk. The disruption concerns services — from the app to card payments and withdrawals.
Meanwhile, the cause has a name. The problem isn’t limited to Revolut: since this morning, Downdetector has shown spikes in reports for other banks and companies too, including Lloyds and HSBC in the United Kingdom. All signs point to Google Cloud, the Google server infrastructure that powers many apps, including those of several banks.
Google itself confirmed this on its official service status page. Since 8:08am Italian time today, several services in its London region have been experiencing issues due to a power failure that knocked out part of its servers.
At 1:12pm, Google announced that the power failure had been resolved and that services would begin returning within the following half hour. Earlier in the morning, Reuters, citing a person familiar with the matter, had already linked the Revolut outage to that failure.
What to do if you have a Revolut account. There’s no need to uninstall the app, since the problem isn’t on your phone. If a payment was declined, try again once the app is working. If you notice a charge that doesn’t look right, report it through the app’s chat, which is the official support channel. Until the service is fully restored, keep another card or some cash on hand.
And watch out for fake messages. During outages, scammers send texts and emails promising to «unblock» your account. No bank will ever ask for codes, passwords or card details via message.
Insider will update this article as soon as Revolut announces that service has returned to normal.
